ReGrid is a fully-interactive, consumer-oriented interface with the goal of strengthening the relationship between utility companies and the individuals & businesses they service. When
implemented, this software will facilitate the exchange of information between all stakeholders involved. This app is not only a platform where customers can manage payments and view their energy
use, but also a direct line for reporting valuable outage information. The timely reporting of grid line issues will improve grid resiliency and save stakeholders money by reducing the length of
blackouts. The financial incentives of our Energy Savings Day program will engage otherwise disinterested consumers, while critically reducing load factors during peak energy demand cycles.
ReGrid is a clear choice for modern, forward-thinking utility companies that are committed to strengthening their customer relationships and establishing a more robust, reliable, and efficient
Login Page: After users download the application, they are directed to a simple initial login page. ReGrid uses existing online bill paying accounts as the login information. Users are prompted to login the first time they download the application and whenever they navigate to “bill payment” information.
Profile Page: The app opens up with a clean, attractive interface. Users will see their account information at the top of the page. They will have the option to add additional basic personal info linked to their account and upload a .jpg picture of themselves. This valuable information, such as house size and number of occupants, will be used in calculating usage comparisons with other households. When you have a new message in your inbox, a bar appears immediately below the profile banner with the initial text of the message and an indicator of how many unread messages you have. Below this is a small “View Bill” banner that links to a larger, more detailed bill page. Next is an "Energy Savings" banner indicating your total savings made since initiating use of the app. It links to a larger savings page with detailed historical savings information.
Below the Savings Banner is an “Analytics” banner that links to statistics provided by smart meters or historical energy bills and usage figures (if the user does not have a smart meter). On the bottom of this page there is a graph that provides a graphical representation of the Analytics. This graphic shows your monthly usage compared to the national average. In the top right corner of the page, a gear icon will indicate the settings page that can be accessed by a simple touch of the gear. At the top left hand corner of the app will be a directory button, that slides to the right, showing the directory.
The profile page also includes a user ranking system, shown as part of Account Information. It includes a written description and an image. The ranking starts out as bear cub, juvenile, big bear, and then goes to brown bear, black bear, polar bear, and finally grizzly bear. People move to higher rankings based on completion of energy efficiency upgrades and utility engagement opportunities. These would be app-based tasks, but could also include external actions like getting an energy audit. Here are some additional examples of ways to improve ranking:
1. Enter more information about yourself
a. Fill out the household information
2. App Usage
a. Access “Tips” two days in a row
b. “Einstein award”- click to find out more about a tip five times in a row
c. Check weather for the first time through the app
3. Share your energy usage in the Analytics page
a. Beat your neighbors in a month-long energy competition
b. Save Energy
4. Participate in your first energy savings day
a. Lower your usage in a given month compared to the previous year
b. Keep your usage below the national average for six months
App Directory: The directory can be accessed from any main page by clicking the icon in the top left corner, which pulls out a side bar from the left side of the screen. In the directory, users can navigate to additional pages that are not found in the home screen.
Inbox: The Inbox page resembles an email interface and is the hub of communication for consumers and utilities. From this page, consumers receive notifications about Energy Savings days and other important information. Utilities can personalize notifications to best serve diverse consumer bases. Like email, if there are unread notifications they will marked as such on this page. Additionally, users can choose to forward the inbox notifications to their real email address.
The example on the left illustrates the notifications that are delivered in the Inbox:
1. Energy Savings Day announcement: This includes a yes or no tab on the right. Users with a smart meter will be signed up already, but also have to click yes or no to opt into the challenge. This incentivizes active usage of the application and that automatic savings are not the default.
2. Utility planning an outage: “Power will be out from 4:00am to 6:00am on November 6th, 2014 for scheduled maintenance.” Utilities can customize this message to their specific consumer bases.
3. Outage announcements: The user will receive information about the expected power return time (if known) and updates on local repair work.
View Bill: The user manages payment information from the View Bill page. Customers have the option to pay their bill (including autopay settings) from within the application, in order to reduce and eventually eliminate paper bills. The application contains a PDF statement of the user’s bill, so that users can access it quickly and remotely.
They can also view past bills and compare them with their current bill. This, in addition to Analytics, allows the user to see differences and changes in their usage of electricity, and gives them the information necessary to become more efficient. The bill summary gives even more information of the energy usage over the past month.
Energy Savings: Users can access their energy savings history from the Energy Savings History page. The page tracks a rewards program that will incentivize users to reduce their energy usage on high demand days that are designated by the utility. It tracks how much money was saved during high demand days in every season. The focus of this page is on Energy Savings Days, but if the utility sees additional opportunities to reward the user, this is where the rewards and savings would go. The Savings History provides a visual of how much money users have saved since signing up for the incentive program.
Analytics: In the Analytics page, users find graphs describing their energy use over time. The user can frame the graph in four different time durations: one day, one month, one year, or two years. The customer can also compare their usage with that of their neighbors and the national average. The comparisons would be done using BTU/sq. ft. in order to avoid problems in comparing houses of different dimensions. The main purpose of the page is to incentivize app usage (as well as energy reduction) by giving the user interesting rameworks for comparison.
Outage Dashboard: This page is where users can report outages and access recovery progress. The user indicates the power status of their home through the large Home Power status button. “Off” indicates an outage, and “On” shows that the power is unaffected. If the user has a smart meter, the utility will be able to automatically detect power status, but if they do not, the utility company cannot know for sure that the power is off at that location. For that reason, below the indicator is the option to report an inconsistency with what the utility company is reporting and what is actually occurring at the home. Next to the indicator is a time estimate for power recovery. We assume that this application will be integrated with the utility’s backend database of customers, meaning that the application will draw from the best available data (regional, zip code or neighborhood) to indicate power status. The application will also have the capability to prompt the user to input power status through a push notification that says:
Does your home have electric power right now?
Yes / No.
This data will provide the utility with more finely disaggregated data on homes’ power status, which will supplement current outage reporting systems.
The map uses a stoplight lighting scheme to indicate which areas in the consumer’s region have full power (green), partial power (yellow), and no power (red). Also on this page, the consumer can report an outage and send a picture to the utility, if conditions are safe. The two banners at the bottom link to more information: The “Weather Update” links to a quick summary of any weather concerns; and “The Stream” allows people to join a regional conversation about a power outage through a Twitter stream.
Weather Update and Emergency Warnings:
The weather page pulls a simple feed from NOAA’s National Weather Service. If NOAA issues any weather alerts for the users region, they will appear here. The stream will use the user’s known or inputted zip code to display current temperature and storms forecast for the next two days. It would be possible to incorporate additional information here from NOAA’s stream (ex: wind speed, visibility, full 7-Day detailed forecast).
WARNING PAGE: This page is to ensure that no one gets hurt due to the use of this application. We do not want people to seek out downed lines or trees. The warning emphasizes that users should call 911 if anyone is injured, and should stay far away from any potential hazards (and inside during any storm activity). This page appears when a user clicks on "Report Line Damage."
Take a picture: Users can take a photo or a short (10-second limit) video of potential visible causes of the power outage. Once the user takes an image, it takes you to the Share Report page. For example, if the user hears repeated explosive noises, they could record them on their phone in a video and tag it with a description. The first time the user reports damage, the operating system will prompt for permission to access the camera and to use location services. By enabling these permissions, the photo will be geotagged and shared with utility, allowing them to organize photos of damage by location.
Share Report: This page has a top banner that reiterates the safety warning. A small version of your photo pops up, with an optional written description. For convenience and easier data sorting, the page also includes a checklist of possible observed hazards. Users press send, and the photo goes directly to the utility with a geotag embedded (if the user has consented to share location). This will help the utility prioritize team dispatch and determine precisely where and what has caused the power outage. Once you hit send, it takes you to the Thank You page.
Thank You: This page confirms the submission of the photo and gives you a link back to the profile page.
Stream: The stream is an embedded Twitter feed. It will draw from specific tags (@myutility) and hashtags
(#myutility, #blackout). There is also the capability to post to Twitter directly from the app. Through the stream, the user of the app can access pictures of damage or important tweets during grid-compromising weather events. People can find information about emergency shelters and disaster response, and
they can find solidarity with neighbors in the stressful time of a blackout. With this component of the app, utility companies can see consumer reactions to power outages.
Tips: The Tips page gives users sustainability tips from the “Gridly Bear.” These tips encourage a lifestyle of energy efficiency. On each tip there is an option for Read More, which will bring the user to the utility webpage for more detailed information.
Examples of Gridly Bear’s Tips…
Contact Us: This a simple page with the utility’s contact information. This includes the outage hotline number, office email, office address, and website.
Utilities already collect user reported information through social media and outage hotlines. The Contact Us page and the Stream feature function as the established utility reporting methods of outage hotlines and Twitter respectively. In the application, users are prompted to report information in the form of geotagged photos, hazard checklists and open-ended descriptions. This data can be processed by the utility in two ways: on a map or in list form. The geotagged photos give a visual overview of the affected area and a detailed picture of the potential problem. The technology for the map-based outage reporting already exists in driving accident-reporting applications such as Waze. Thus, adapting the data aggregation algorithms for our use will be straightforward. In addition, the list view allows for a task-by-task breakdown of the issues that the utility needs to resolve. This information enables utilities to most efficiently dispatch crews and thus restore power.
Current utility collection of power outage data does not utilize smart meters to their full potential. In the application, the Outage Center page will serve as a conduit for utility-consumer
relations. When used in conjunction with a smart meter, the utility receives updates on the home’s power status that is automatically reflected in the application. In the absence of a smart
meter, the consumer can report an inconsistency in the power status to their utility in the Outage Center.